Per ownership group
A broker-level support desk that replaces a ticketing tool: agents ask, brokers answer, nothing gets lost, and the office's answers become its knowledge base.
A request form every agent can reach, a My Requests view so nobody has to ask twice, and a leadership inbox with queues, status, priority and ownership on every request — the broker's answers become the office's knowledge base.
Every request is a thread: the agent's question, the broker's internal notes the agent never sees, and the answer that goes back — with the ticket moved through new, open, waiting and solved as it goes.
Screens above are the live platform with a generic office and cast. A walkthrough shows it on your feeds.